So with this in mind which self-help steps should you take before seeing assistance form our team? The most popular IPTV device is the MAG Box, please click here for our specific guide to connection issues with the MAG Box and VPN Router. Once your IPTV device (MAG Box, Zgemma, FireTV etc) is connected correctly to the VPN Router (WiFi or Ethernet Cable) then the device will be behind an encrypted VPN connection and cannot be logged, throttled or blocked by any ISP. We also strongly recommend selecting a UK VPN setting if you are in the UK, unless of course your IPTV provider (rather than your ISP) specifically require on a non-UK location. The first and most important thing you should be aware of with IPTV is that our VPN service (no matter which country you set your VPN Router on) cannot be blocked by ISPs etc.
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